# How do I contact Empregare support?

Category: Contact Us

URL: https://ielmt.empregare.com/en-us/ajuda/1563-how-do-i-contact-empregare-support

Updated: 2026-11-05

1. In the [Help Center](https://ielmt.empregare.com/pt-br/ajuda), look for your question or ask the assistant.
2. If it doesn't solve it, tap **Open ticket** in the **Didn't find what you needed?** section.
3. Choose the subject and category, describe the problem, and tap **Send ticket**.

The answer will arrive at the email provided in the ticket. Also check your spam folder.

## Hours

Monday to Friday, from 8:00 AM to 5:30 PM (Brasília time), except holidays. Candidate support is done through tickets.

## To resolve faster

- Say what you tried to do, what appeared on the screen, and which job (link or job code).
- Write the error message exactly as it appears and, if possible, send a screenshot of the entire screen.
- Provide your **User Code**, found at the bottom of [Settings](https://ielmt.empregare.com/pt-br/candidato/configuracoes).
- Never send your password.

## What support does not do

The ticket is for questions and problems on the site. We do not receive resumes, do not recommend candidates, and do not have access to selection process results: these matters belong to the hiring company. The subjects **Looking for a job** and **Send Resume** provide guidance without opening a ticket.