# The system rejected my document. What do I do?

Category: Hiring Process

URL: https://ielmt.empregare.com/en-us/ajuda/1558-the-system-rejected-my-document-what-do-i-do

Updated: 2026-11-05

Some companies use automatic document reading. When you send it, **Scanning document...** appears, the fields fill in automatically, and the document is checked. If the reading fails, the document is not saved and the reason appears.

## Messages and what to do

- **Could not read the document…** Take another photo, clear, with good lighting, no reflections, and the entire document framed.
- **The image quality is low…** Photograph closer and with light, or send the PDF.
- **The provided data does not match your information…** The document must be yours (or the correct dependent’s) and the data must match what was provided.
- Driver’s License: **Could not identify all mandatory information on the driver’s license…** Send the driver’s license open, with all data legible.
- Proof of address: only valid if up to 90 days old.

When the reading requests revision (**Please review the following fields…**), check and correct the fields before saving.

## The company requested correction

If the document was accepted upon sending and later the company marked it as incorrect, it appears as **Correction needed** or you receive a resend email, with the **Resend Document** button.

## Still being rejected

Open a support ticket with the company name, the document, and a screenshot of the message. Questions about which document to submit should be directed to the company’s HR.